Questions

Do I require a referral for physiotherapy?

We do not require a referral for physiotherapy services. These services are direct access. Some extended health benefit plans to require a referral prior to paying for physiotherapy services, so please check with your insurance provider.


Can you direct bill my insurance company?

Yes, we can direct bill to many extended health plans. Please speak to one of our front desk staff to determine if your plan is included.


What method of payment can I use?

We accept cash, debit, credit, e-transfers. We do not accept American Express.


Is physiotherapy covered under my extended health plan?

Many extended health plans cover physiotherapy assessments and treatments.  However we recommend that you check with your provider prior to attending as plans may vary.


What can I expect from my first visit?

At the initial assessment the physical therapist will take a thorough history and get to know you and or your child as well as noting any concerns and goals of treatment you may have.  This will be followed by a physical assessment. Once the assessment is completed the therapist will discuss the proposed treatment plan and may initiate a treatment or home exercise program. Follow up visits are one on one with the physiotherapist and will focus on your specific goals for treatment.


What do I need to bring with me?

Physiotherapy sessions are active and therefore we suggest you or your child wear comfortable clothing. For lower extremity assessments please bring shorts. For upper extremity assessments please bring a tank top or t-shirt. Indoor shoes are sometimes advised for clients so you may want to bring them along.


How long will my assessment be? How long will my treatment be?

Orthopaedic assessments are booked for 45 minutes and follow-up treatments are booked for 30 minutes. “Neurological” or “complex  orthopaedic” assessments are booked for 60 minutes and follow-ups can be 30, 45 or 60 minutes depending on the physiotherapist’s recommendation.


Can siblings attend?

Yes siblings are more than welcome to attend if the parent is present. We do our best to find a place for siblings to sit and play during therapy sessions. Sometimes it is beneficial and motivating to have the sibling engage in the therapy session.


What is the cancellation policy?

If you need to cancel or reschedule your appointment, we kindly ask that you give us 24 hours’ notice. If an appointment is not cancelled 24 hours in advance or you fail to attend your appointment, you will be charged the following cancellation fee:

*  First Time – No Charge. (We realize people get sick & circumstances beyond your control arise)
*  Second Time  – $30.00
* Third or subsequent time – $50.00


My child walks on their toes/walks pigeon toed/has poor posture – can physio help?

Yes physiotherapy can assist in all of these conditions. Sometimes a consultation is all that is required to reassure parents, make a referral, or teach a home exercise program. Other times more treatment is recommended. All of our staff are highly experienced in paediatric conditions and are very comfortable working with children of all ages. Treatment sessions are play based and fun.


My child  has Cerebral Palsy/ Autism Spectrum Disorder/ Developmental Coordination Disorder/ Gross Motor Delay– can physio help?

Yes physiotherapy can assist in all these conditions by working on motor activities that help improve the child’s function and ultimately their social and recreational participation and enjoyment.


My newborn/infant always looks one way (Torticollis)/has a flat head (Plagiocephaly) – can physio help?

Physiotherapy can be very effective in the treatment of torticollis and positional plagiochepaly (flat head). At our clinics we have a contract that covers some treatment for infants with this condition.


My child/teen has a sports injury. Can physio help?

Yes, all of our therapists are highly trained in the assessment and treatment of sports injuries and paediatric conditions.


Do you accept FSCD and PUF funded clients?

Yes. Please call 403-259-8534 and speak with our Office Manager, Jane, and she will be happy to assist you with further details.


Are the clinics accessible?

Both our north and south clinics are wheelchair accessible, including our onsite washrooms. We are located on the second floor at our south clinic and there is an elevator in the building. At our north clinic we are located on the ground floor. Both clinics have  handicap parking and curb cutouts/ramps as necessary.


Is there parking?

Both clinics have ample free parking in front of the buildings.


Do you do home visits?

When possible we try to offer home visits, depending on staff availability at the time.

 


Is there Alberta Health Care funding for physiotherapy?

Alberta Health Services provides limited funding through the community rehabilitation program. Currently, only patients requiring treatment post-fracture, post-surgery, or post-procedure are covered for up to 7 treatments. There is also some low-income eligibility (5 visits).

Additionally, we have some funding for some paediatric clients with torticollis, complex conditions or those who have undergone specialized procedures such as surgery, casting or injection. Please contact our clinics if you have further questions about eligibility.


What are your hours?

7am-7pm Monday to Thursday.

7am-3pm Friday at the south clinic.

7am-6pm Friday at the north clinic.

Open 9am-12pm Saturday (September to June) at the south clinic.

Get in touch with us

Come and experience this for yourself. We provide physiotherapy treatment for kids… and treat adults too!

Book an appointment