FAQ

We do not require a referral for physiotherapy services. These services are direct access. Some extended health benefit plans do require a referral prior to paying for physiotherapy services, so please check with your insurance provider.

Yes, we can direct bill to many extended health plans. Please speak to one of our front desk staff to determine if your plan is included.

We accept cash, debit, credit, e-transfers.

Many extended health plans cover physiotherapy assessments and treatments. However we recommend that you check with your provider prior to attending as plans may vary.

At the initial assessment the physical therapist will take a thorough history and get to know you and or your child as well as noting any concerns and goals of treatment you may have. This will be followed by a physical assessment. Once the assessment is completed the therapist will discuss the proposed treatment plan and may initiate a treatment or home exercise program. Follow-up visits are one on one with your therapist and will focus on your specific goals for treatment.

Physiotherapy sessions are active and therefore we suggest you or your child wear comfortable clothing. For lower extremity assessments please bring shorts. For upper extremity assessments please bring a tank top or t-shirt. Indoor shoes are sometimes advised for clients so you may want to bring them along.

Assessment times may vary by condition, as do follow up sessions, which can be discussed with your treating therapist. 

• Infant and Toddler: Assessment 45-60 minutes, follow up is 30-60 minutes
• Child and Teen Concerns: Assessments: 60 minutes, follow up 45-60 minutes
• Injuries and Sports Performance: Assessments 45-60 min, follow up 30-60, Preparticipation Screen 75 minutes
• Physical and Developmental Conditions Assessment 60 minutes, follow up 45-60 min
• Pediatric Pelvic Health: Assessment 60 minutes, follow up 45-60 minutes
• Occupational Therapy: Assessment 60 minutes, follow up 45-60 minutes, Feeding Assessment 90 minutes, follow up 45-60 minutes
• Specialized Treatments: Assessment 60 minutes, follow up 45-60 minutes

Yes siblings are more than welcome to attend if the parent is present. We do our best to find a place for siblings to sit and play during therapy sessions with parent supervision. Sometimes it is beneficial and motivating to have the sibling engage in the therapy session.

If you need to cancel or reschedule your appointment, we kindly ask that you give us 24 hours’ notice. If an appointment is not cancelled 24 hours in advance or you fail to attend your appointment, you may be charged the following cancelation fee:

• First Time – No Charge. (We realize people get sick & circumstances beyond your control arise)
• Second time and each subsequent time – $50

Yes physiotherapy can assist in all of these conditions. Sometimes a consultation is all that is required to reassure parents, make a referral, or teach a home exercise program. Other times more treatment is recommended. All of our staff are highly experienced in paediatric conditions and are very comfortable working with children of all ages. Treatment sessions are play based and fun.

Yes, physiotherapy and occupational therapy can assist in these conditions by working on fine and gross motor skills, as well as sensory and functional activities, in order to ultimately help improve a child’s social and recreational enjoyment and confidence.

Physiotherapy can be very effective in the treatment of torticollis and positional plagiochepaly (flat head). Your physiotherapist will assess your baby wholistically looking at their development and motor milestones as well. At our clinics we have a contract that covers some treatment for infants with this condition.

Yes, all of our therapists are highly trained in the assessment and treatment of sports injuries and pediatric conditions.

Yes. Please call 403-259-8534 and speak with our Office Manager, Jane, and she will be happy to assist you with further details.

Both our north and south clinics are wheelchair accessible, including our onsite washrooms. We are located on the main floor at our south clinic. At the north clinic we are located on the ground floor with ramp access. Both clinics have handicap parking and curb cutouts/ramps as necessary.

Both clinics have ample free parking in front of the buildings.

When possible we try to offer home visits, depending on staff availability at the time.

Alberta Health Services Outpatient & Community Physiotherapy

Alberta Health Services (AHS) offers funded physiotherapy services for Albertans with specific physical concerns to help improve their function, better understand their condition and what they can do to be healthy and independent. The services cover concerns including:

General joint or muscle conditions or injuries
Recent fractures or orthopedic surgeries (e.g. bones and joints)
Recent or knee replacement through one-on-one or group intervention.

Calgary Youth Physiotherapy contracts with AHS to provide physiotherapy for:

• Orthopedic Services (post-surgical, post fracture, and post hip and knee replacement)
• General MSK Service (Low-income criteria)
• Complex Pediatric Conditions

Accessing AHS-funded physiotherapy

Albertans do not need a referral from a physician or healthcare professional to access AHS-funded physiotherapy. Here’s how to access services for each concern:

For general joint or muscle conditions or injuries:

Call the Rehabilitation Advice Line for general advice. Low-income Albertans may be eligible for virtual or in-person services. Call 1-833-379-0563 for more information (available Monday to Friday 9 a.m. to 5 p.m.). For more information, visit ahs.ca/ral.

For fractures and orthopedic surgeries:

If you have experienced a fracture or surgery within the past 12 weeks for an orthopedic condition, please contact one of our offices so that we may assist you with the booking process.

NOTE: If it has been more than 12 weeks since your fracture or surgery, please contact one of our offices so that they may discuss your AHS funded options with you.

For hip and knee replacements:

Albertans can also choose to pay out of pocket or use third-party benefits to access the physiotherapy service provider of their choice, outside of the AHS contracts and outpatient services.

For more information on AHS-funded physiotherapy, please see the AHS Outpatient and Community Physiotherapy FAQ.

South Clinic

7AM-7PM Monday-Thursday 

9AM-6PM Friday

8AM-2:30PM Saturday (excluding long weekends)

North Clinic

7AM-7PM Monday-Wednesday

 8AM-7PM Thursday

 7AM-2PM Friday

Yes! Our skilled physiotherapists offer 3 day, 5 day or 2 week sessions. Please call our office at 403-259-8534 if you would like to have your child participate in one or more of these sessions. Please add this question before the location question.