FAQ

Do I require a referral for physiotherapy?

We do not require a referral for physiotherapy services. These services are direct access. Some extended health benefit plans do require a referral prior to attending physiotherapy so please check with your insurance provider.


Can you direct bill my insurance company?

Unfortunately we are unable to direct bill any extended health plans, however you will be provided an official receipt that can be submitted to your plan.


What method of payment can I use?

We accept Visa, Master Card, cash or cheque.


Is physiotherapy covered under my extended health plan?

Many extended health plans cover physiotherapy assessments and treatments.  However we recommend that you check with your provider prior to attending as plans may vary.


What can I expect from my first visit?

At the initial assessment the physical therapist will take a thorough history and get to know you and or your child as well as noting any concerns and goals of treatment you may have.  This will be followed by a physical assessment. Once the assessment is completed the therapist will discuss the proposed treatment plan and may initiate a treatment or home exercise program. At follow up visits, the physiotherapist will spend a predetermined  amount of one on one time with you, during which time your treatment plan and goals will be top priority. (30-60minutes)


What do I need to bring with me?

Physiotherapy sessions are active and therefore we suggest you or your child wear comfortable clothing. For lower extremity assessments please bring shorts. For upper extremity assessments please bring a tank top or t-shirt. Indoor shoes are sometimes advised for clients so you may want to bring them along.


How long will my assessment be? How long will my treatment be?

Orthopedic assessments are booked for 45 minutes and follow-up treatments are booked for 30 minutes. “Neurological” or “complex  orthopedic “assessments are booked for 60 minutes and follow ups can be 30, 45 or 60 minutes depending on the physiotherapist’s recommendation.


Can siblings attend?

Yes siblings are more than welcome to attend if the parent is present. We do our best to find a place for siblings to sit and play during therapy sessions. Sometimes it is beneficial and motivating to have the sibling engage in the therapy session.


What is the cancellation policy?

Please be advised that failure to attend or not cancel a scheduled appointment within 24 hours of the appointment time will result in:

*  FIRST TIME – WARNING
*  SECOND TIME  – $30.00 FEE BEING LEVIED AGAINST YOUR ACCOUNT
* THIRD & SUBSEQUENT – $50.00 FEE BEING LEVIED AGAINST YOUR ACCOUNT


My child walks on their toes/walks pigeon toed/has poor posture – can physio help?

Yes physiotherapy can assist in all of these conditions. Sometimes a consultation is all that is required to reassure parents, make a referral, or teach a home exercise program. Other times more treatment is recommended. All of our staff are highly experienced in pediatric conditions and are very comfortable working with children of all ages. Treatment sessions are play based and fun.


My child  has Cerebral Palsy/ Autism Spectrum Disorder/ Developmental Coordination Disorder/ Gross Motor Delay– can physio help?

Yes physiotherapy can assist in all these conditions by working on motor activities that help improve the child’s function and ultimately their social and recreational participation and enjoyment.


My newborn/infant always looks one way (Torticollis)/has a flat head (Plagiocephaly) – can physio help?

Physiotherapy can be very effective in the treatment of torticollis and positional plagiochepaly (flat head). At our clinics we have a contract that covers some treatment for children with this condition.


My child/teen has a sports injury. Can physio help?

Yes, all of our therapists are highly trained in the assessment and treatment of sports injuries and pediatric conditions.


Do you accept FSCD and PUF funded clients?

Yes. Please call 403-259-8534 and speak with our Office Manager, Jane, and she will be happy to assist you with further details.


Are the clinics accessible?

Both our north and south clinics are wheelchair accessible, including our onsite washrooms. We are located on the second floor at our south clinic and there is an elevator in the building. At our north clinic we are located on the ground floor. Both clinics have  handicap parking and curb cutouts/ramps as necessary.


Is there parking?

Both clinics have ample free parking in front of the buildings.


Do you do home visits?

When possible we try to offer home visits, depending on staff availability at the time.

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